Insights > Latest Insights

Latest Insurance Insights

Preparing for the Unpredictable Talent Considerations for CAT Season

Published in Insurance Journal

Insurers must be prepared for anything during catastrophe season and have a clear understanding of the talent necessary to support customers. While technology is a huge asset in helping navigate CAT season, it is important that these advancements in technology are supported by a human element.

Recruiting for Skills, Not Experience

A Jacobson Perspective

There is not enough talent to meet the current industry's hiring needs, and a common mistake organizations make is narrowing the candidate pool with specific experience requirements. It is important for companies to look beyond a candidate’s experience and instead focus on finding talent with the skills necessary to drive future success.

Top Considerations in Care Management

A Jacobson Perspective

With many priorities shifting within the managed care industry, organizations are working to adapt to a variety of changes such as value-based care and an influx of newly insured individuals. Focusing on teamwork and customer service is the key to success. Companies must embrace cross-functional collaboration, value-based care and a customer-centric emphasis to best service their members.

5 Keys to Unlocking the Optimal Customer Experience

A Jacobson Perspective

In today's customer-centric market, perfecting the customer experience has become vital to success. Insurers can gain an edge by building faultless processes and cultivating genuine, knowledgeable employees. Forward-thinking organizations are developing teams of versatile representatives to provide a seamless customer experience.

The Art of Networking

Published in Insurance Business America

Networking is a vital factor in relationship-building and leadership advancement. This Women in Insurance article discusses how a strong network can also provide encouragement or help women advance in their field. By cultivating meaningful and genuine connections, professional women can develop a supportive network.