Success Stories

Driving Results Through Proven Talent Solutions

Fulfilling a Wide Range of Staffing Needs

Throughout the years, The Jacobson Group has supported countless insurance clients in managing workload fluctuations and meeting critical business needs. As your insurance staffing partner, we are committed to understanding your unique situation and requirements and to customizing a talent solution tailored specifically for your needs.

Explore our success stories to uncover our rich history of providing temporary staff and interim experts who drive our clients’ objectives forward.

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Provider Customer Service

This client completed a system conversion from their legacy system to Facets. Due to configuration issues and an extended ramp-up period, there was a substantial backlog of more than 50,000 claims. Jacobson’s team was able to quickly ramp up the project and positively impact call volume.

MAC Customer Service

This Medicare Administrative Contractor (MAC) was deflecting 90 percent of received calls and only answering an average of 4,000 calls for every 55,000 inbound calls.

MAC Claims Backlog

In response to a significant backlog in written correspondence, this Medicare administrative contractor contacted Jacobson. After one week of condensed training, Jacobson's staff of experienced customer service representatives handled more than 21,000 calls over the course of four months.

Healthcare Reform Facets Trainer

As healthcare reform deadlines were approaching, a health plan desperately needed additional trainers. Jacobson worked quickly to identify a trainer with extensive healthcare reform knowledge and Facets technology expertise.

Financial Recovery

A major Blue Cross Blue Shield plan’s inventory for unallocated cash was at an extremely unsatisfactory level. Jacobson sent a team of contractors to help with the backlog; within a year, the inventory had dropped significantly.

Enrollment Reconciliation

This leading health plan was experiencing enrollment discrepancies between its in-house database and CMS system. Jacobson quickly delivered a dedicated team that tackled the discrepancies, decreasing them from 22 percent to less than 3 percent.

Claims Backlog and Recovery

A Blue Cross Blue Shield plan contacted Jacobson with a critical backlog of overpayment claims. Jacobson quickly arranged a team of claims professionals. Our team quickly addressed the backlog, correcting a huge amount of claims.

Benefits Configuration

A large managed care organization turned to Jacobson for support during a major reorganization and consolidation effort. Jacobson helped them develop a work plan, design an efficient process for configuring plans, and assemble and train a team of plan-building consultants to manually configure and test the system.

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