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Redefining the Workplace: the Road to Modernization

Modernization projects driven by artificial intelligence are permeating all functions industry-wide. Only those organizations that effectively adapt to the new modern-infused workplace will experience continued success. Incorporating this new structure into corporate culture will also ensure no humans are left behind and help employees realize their potential in this stage of the revolution.



Benefits of Using an Executive Search Firm

It’s no secret we’re currently experiencing a candidate-driven market. Overall U.S. unemployment is at a near-50-year low and within the insurance industry, there are more job openings than qualified individuals to fill them. As the war for talent continues and Baby Boomers retire, many insurers are challenged with recruiting new leaders in an increasingly competitive ... Benefits of Using an Executive Search Firm



Health Insurers Must Get Creative with Benefits to Fill Critical Vacancies

Published in Healthcare Finance: The healthcare labor market is experiencing a staffing shortage due to competition, an aging workforce and an outdated industry image. By offering creative benefits like flexible work environments, student loan reimbursement and professional development opportunities, health insurers can better appeal to talent and fill these positions.



Jacobson Discusses Succession Planning Considerations at LIC Final Expense Workshop

CHICAGO – As Baby Boomers continue to retire and average agent age increases, succession planning is becoming a priority for final expense carriers. Abbie Fleming, assistant vice president and managing director of The Jacobson Group, will discuss a variety of succession planning best practices and considerations at the Life Office Management Association’s 2019 Life Insurers ... Jacobson Discusses Succession Planning Considerations at LIC Final Expense Workshop


Recruiting for Skills, Not Experience

There is not enough talent to meet the current industry’s hiring needs, and a common mistake organizations make is narrowing the candidate pool with specific experience requirements. It is important for companies to look beyond a candidate’s experience and instead focus on finding talent with the skills necessary to drive future success.


5 Keys to Unlocking the Optimal Customer Experience

In today’s customer-centric market, perfecting the customer experience has become vital to success. Insurers can gain an edge by building faultless processes and cultivating genuine, knowledgeable employees. Forward-thinking organizations are developing teams of versatile representatives to provide a seamless customer experience.


Top Considerations in Care Management

With many priorities shifting within the managed care industry, organizations are working to adapt to a variety of changes such as value-based care and an influx of newly insured individuals. Focusing on teamwork and customer service is the key to success. Companies must embrace cross-functional collaboration, value-based care and a customer-centric emphasis to best service ... Top Considerations in Care Management