Our large network of customer service representatives has addressed both inbound and outbound call volume for both member and provider groups. We can immediately mobilize experienced customer service professionals with healthcare experience to client locations or establish them in a work-at-home environment.
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These interim customer service representatives are then seamlessly integrated within our client’s current infrastructure to improve the quality and consistency of customer interactions during peak periods or spikes in business.
For the past 45 years, we have focused exclusively on insurance talent, allowing us to create the highest quality insurance professional network in the industry. The depth of our network allows us to quickly identify teams that can make an immediate impact on our clients. Our teams can often get started in as a little as five days; and our clients’ results stand testament to the quality of the individuals we provide.
Skills and Expertise
We pride ourselves on providing customer service professionals with the health plan knowledge and systems expertise necessary to meet the demands of today’s health insurance market and customer expectations. That is why more than 90 percent of the nation’s top health plans turn to Jacobson for operational support:
Inbound and Outbound Customer Service
Inquiries and Correspondence Support
Would you like to learn more about how we can support your customer service project? Contact us.