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2025 Insurance Talent Trends Guide

From embracing AI to creating personalized onboarding experiences, we’re expecting to see a number of interesting trends impact the insurance industry in the next year.

Download our latest guide to learn the trends we anticipate will have the most impact on the insurance industry in 2025.

Employee Engagement: Getting Back to Basics for 2025

Discover ways to combat quiet quitting. Strong employee engagement impacts your company’s ability to meet its goals, while also creating a motivating and positive atmosphere for your employees.

Download the whitepaper to explore how revisiting the core principles of employee engagement can reignite team morale and drive lasting success. 

Celebrating a Decade of the Insurance Careers Movement: Join Us

As we kick off the 10th Annual Insurance Careers Month, The Jacobson Group is reflecting on the remarkable journey of the Insurance Careers Movement (ICM) – which has grown from a shared vision among its founding organizations to a global grassroots initiative.

Read our blog post to learn more about ICM and how you and your organization can get involved.

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The Facts About Gen Z

We’re halfway through the 10th annual Insurance Careers Month – an industry-wide initiative focused on encouraging the next generation of talent to choose a career in insurance. Along with building a bench of talent as seasoned professionals reach retirement, there are a number of benefits to welcoming young professionals and new graduates with open arms. However, similar to when their predecessors – the Millennials – entered the workforce, members of Generation Z (those born between 1997 and 2012) are often quickly labeled, stereotyped and misunderstood. Whether you are currently leading a cross-generational team or simply seeking to better understand your younger colleagues, being open-minded and seeking to learn more about this group is invaluable. Below we separate fact from fiction to provide a clearer understanding of the youngest generation in the workforce. Fiction: Gen Z is all the same. Fact: Gen Z is the most diverse generation yet, with a wide range of perspectives and experiences. The most common misconception about Generation Z (or any generation) is that all its members possess the same attitudes and behaviors. Just like the generations before them, members of Gen Z are not all going to fit into one box or category. In fact, a little less than two years ago, Pew Research shared it’s no longer approaching its research through a generational lens in large part due to these labels often resulting in oversimplification or further fueling stereotypes. Life stage plays a significant role in how all individuals operate. As people of all generations gain experience and encounter major life events, their priorities, behaviors and perspectives naturally evolve, as well. Fiction: Gen Z is dependent on technology. Fact: While they are digital natives, many Gen Zers prefer face-to-face communication. As the first generation to never know a world without smartphones, tablets and apps, Gen Zers are digital natives. However, this doesn’t mean they don’t appreciate in-person conversations and other more traditional methods of communication. While text and instant messaging has become the norm across most generations, 51% of Gen Zers shared they prefer face-to-face conversations, according to a Johns Hopkins report. Fiction: Gen Z can’t learn soft skills. Fact: Soft skills can be developed, and many organizations are investing in related programs. One shared experience of the Gen Z workforce is going to school and/or starting their careers fully remotely during COVID.  As a result, there’s been less opportunity to practice and grow interpersonal skills in a professional setting. About half of executives say they don’t think Gen Z is ready for the workforce due to a lack of soft skills. Fortunately, these skills can be taught and some organizations have begun investing in programming around soft skills to help balance and amplify the hard skills this generation brings to the table. Fiction: Members of Gen Z aren’t loyal. Fact: Gen Z values stability, but won’t stay in a role that lacks growth, balance or purpose. It’s important to note that job hopping isn’t a trait specific to Gen Z or Millennials. The days of beginning and ending a career with one employer are largely over, regardless of an individual’s generation. Following the pandemic, the industry experienced a rise in voluntary quits as individuals reevaluated what they desired in their careers. Similarly, Generation Z won’t settle for an employer that doesn’t meet their criteria surrounding flexibility, work-life balance, career development and shared values. Almost half of Gen Z individuals would rather be unemployed than stuck in a job they don’t like. However, Gen Z also considers job stability one of the most important factors when making career decisions. Fiction: Gen Z is driven only by money. Fact: Career development and learning opportunities are even more important to Gen Z. While compensation is important across all generations, Gen Z places highest value on career development. Sixty-three percent of undergrads say learning and development opportunities are either important or essential when evaluating a potential job. This also impacts their decision to remain with a company or seek new opportunities as they build the foundation for their longer-term careers. Fiction: Gen Z is lazy. Fact: Gen Z prioritizes well-being and sustainable work habits, redefining work-life balance.   Today’s concept of work-life balance is much different than it was even five years ago. Gen Z is entering the workforce following half a decade of flexible work schedules and remote work. Their focus on upholding boundaries and prioritizing wellness and mental health contrasts with many of the tendencies of their predecessors. This generation has influenced terms like “quiet quitting” and “lazy girl jobs;” however, this is often more a reflection on employers and their ability (or inability) to prevent burnout while engaging and connecting with their employees. There’s no doubt Generation Z has a lot to offer our industry, especially amid pending retirements. By keeping an open mind, getting to know these individuals and valuing what they bring to the table, there’s much to be learned from the youngest members of the workforce.

February 2025: Labor Market PULSE

We’re continuing to experience a stable insurance labor market. While the industry’s unemployment rate remains higher than 2024’s average, it is too early to tell if this will become a notable trend or if unemployment will soon drop back down. The BLS also performed its annual five-year revision in January, which adjusted employment numbers slightly down from what was previously reported. Regardless, January marked the industry’s 15th consecutive month of employment growth, and December’s* voluntary quits within the larger finance and insurance sector hit their highest level since June 2024. AT-A-GLANCE NUMBERS Unemployment for the insurance carriers and related activities sector decreased to 3.1% in January. The insurance carriers and related activities sector gained 6,900 jobs in January. At more than 3 million jobs, industry employment increased by approximately 52,700 jobs compared to January 2024. The U.S. unemployment rate decreased to 4% in January and the overall economy added 143,000 jobs. INDUSTRY HIGHLIGHTS On a year-to-year basis, December* insurance industry employment saw job increases in agents/brokers (up 4.1%), reinsurance (up 1.9%), title (up 2.3%), property and casualty (up 0.8%) and TPAs (up 0.5%). Meanwhile, jobs decreased in claims (down 1.0%) and life/health (down 0.3%). On a year-to-year basis, December* saw weekly earnings increases in title (up 13.2%), TPAs (up 8.8%), agents/brokers (up 6.3%), property and casualty (up 5.7%) and claims (up 3.6%). ** BLS Reported Adjustments: Adjusted employment numbers for December show the industry saw an increase of 11,600 jobs, compared to the previously reported increase of 13,300 jobs. The BLS continues to revise numbers to be most accurate, which may contribute to inconsistencies, depending on when reports were pulled. *The BLS Job Openings and Labor Turnover Survey report and reports on wages and employment for the industry category are only available for two months prior. **The BLS did not report on reinsurance and life/health insurance wages for the month of December. The source for the data represented in PULSE is the U.S. Bureau of Labor Statistics. Insurance data is derived from the insurance carriers and related activities sector.

Part 2 – Creating a Stand-Out LinkedIn Presence: Tips from a Recruiter

While having a robust and polished profile on LinkedIn is essential, the real power of LinkedIn is derived from using it to build relationships, showcase expertise and open doors to new opportunities. Whether you're exploring new career paths or deepening industry connections, actively engaging on LinkedIn can significantly amplify your professional presence. Engage with your network. If you’ve read part one of this piece, odds are you’ve built a solid foundation with your detailed profile and healthy list of connections. The next step is to take a few minutes every day or so to engage with your network. Even small actions, done regularly, can have a lasting impact on your professional growth. Comment on posts, share articles and offer your expertise. With a minimal amount of effort, you can stand out from the crowd, while also staying in touch with your network and updating them on your current projects and passions. Join groups. There are many benefits to joining LinkedIn groups. They help you connect with other individuals in the industry and provide a platform for sharing ideas and advice. Join groups that match your interests (click “My Network” and select “Groups” on the left-hand side of the page) and actively participate in them. In addition to building your industry authority, you’ll be showcasing your knowledge to potential employers and recruiters. Even if a recruiter doesn’t find you through a search, they may be involved in the same groups as you, helping them gain a better understanding of your interests and career path and connecting you for future potential opportunities. Build credibility through recommendations and endorsements. LinkedIn offers two ways to lend credibility to talents and successes: recommendations and skill endorsements. If you’ve worked with specific individuals in the past who can vouch for your capabilities, consider asking them for a recommendation. Depending on the nature of your working relationship, you may want to initiate this ask in person or via a phone call/email first. To then request a recommendation, navigate to your profile, scroll down to the "Recommendations" section, click the plus button and then "Ask for a recommendation." Select your connection, specify your working relationship and provide a personal note for additional context. Be specific about what you'd like them to highlight – perhaps a successful project you completed together or specific skills they've observed. Aim to gather recommendations from diverse sources: supervisors, colleagues and clients can all offer unique perspectives. Skill endorsements also help validate your expertise and improve your visibility in LinkedIn searches. To manage your skills, go to your profile's "Skills & Endorsements" section and click "Add a new skill" or reorder existing ones. Prioritize skills that align with your current career goals and industry keywords. Pro tip: LinkedIn allows you to pin your top three skills at the top of this section; choose these strategically as they're the first ones visitors see. Leverage job search features. There are a variety of features and tools available on LinkedIn to help you connect with recruiters and land your next role. Most recruiters use LinkedIn to help find potential candidates, making the "Open to Work" feature especially beneficial. Click the “Open to” button under your profile photo to provide details on the type of roles you are interested in. You can adjust your settings to show this information to either just recruiters or to all LinkedIn members. Additionally, if you’re actively seeking a new role, ensure you’re taking advantage of the job search function to proactively search for positions and access additional features such as the ability to directly message recruiters. Track your profile performance. LinkedIn's analytics section offers useful insights to help you adjust and optimize your profile. While the depth of data is based on your settings, it includes who has viewed your profile, how often you’ve appeared in search results and the industries your viewers work in. Use this information to understand if your profile is being discovered by the right people. Pay attention to spikes in profile views, which often happen after you update your headline or share industry-related posts. If you're not getting the visibility you want, it might be time to refresh your keywords or boost your activity on the platform. By taking time each week to engage with your network, share your expertise and participate in industry discussions, you'll build your brand and nurture relationships that can last throughout your entire career. Make sure to also view part one for tips on building and enhancing your LinkedIn profile.

Celebrating a Decade of the Insurance Careers Movement: Join Us

As we kick off the 10th Annual Insurance Careers Month, The Jacobson Group is reflecting on the remarkable journey of the Insurance Careers Movement (ICM) – which has grown from a shared vision among its founding organizations to a global grassroots initiative. Since its inception, ICM has united insurance organizations worldwide, providing a platform for collaboration and storytelling to collectively inspire others to pursue a career in insurance. As a founding organization of ICM, our team at Jacobson is humbled by the passion and commitment with which the industry embraced this movement and the remarkable milestones that have been achieved. During the past nine Insurance Careers Month campaigns, more than 1,000 companies across more than 20 countries have participated, showcasing the innovation, diversity and resilience of our industry. Additionally, six Emerging Leaders Conferences have brought together nearly 800 rising stars and featured insights from more than 100 C-suite executives.   We are thankful for everyone who has supported ICM throughout the years. However, our work is not done. Attracting and retaining talent remains a top priority for the industry. How ICM is Making a Difference Bridging the Talent Gap With 52% of companies planning to increase staff in the next year, according to Jacobson and Aon’s Q3 2024 Insurance Labor Market Study, the need for insurance professionals continues to grow. Unemployment within the industry remains significantly lower than that of the overall U.S. economy, with limited professionals available to fill open roles. Technology, underwriting and claims positions are especially in high demand as organizations evolve to remain competitive in today’s dynamic business climate. Compounding this issue is the aging workforce. According to the U.S. Bureau of Labor Statistics, the median age in the industry is 44; and a quarter of insurance professionals are at or near retirement age, which will only further intensify the industry’s talent gap in coming years. As the industry expands and transforms, ensuring a steady pipeline of diverse, skilled talent is essential to its long-term success. ICM plays a crucial role in addressing this challenge by uniting the industry under the common goal of attracting the next generation of professionals. Telling Stories That Inspire Central to ICM’s success is the power of storytelling. Authentic narratives have the power to connect, inspire and motivate individuals at all stages of their careers. When insurance professionals share their authentic career journeys, they bring the vast opportunities within the industry to life. From the seasoned CEO reflecting on decades of industry evolution to the early-career professional sharing fresh perspectives and experiences, each story contributes to a dynamic and inclusive narrative. These voices collectively highlight insurance as a career that combines stability, purpose and growth, while also underscoring the industry’s profound impact on communities and individuals worldwide. Your voice matters, and we invite you to share your experiences, help shift perceptions and build the insurance talent pipeline. How to Become an ICM Champion As we celebrate 10 years of ICM, we are energized by an expanding network of CEOs, emerging leaders and supporting organizations, who are united in our mission. Together, we’ll continue to amplify the message that insurance is an incredible career destination – offering stable, rewarding and limitless opportunities – and we hope you will join us. Share your insurance career story: Whether you’re a seasoned executive, emerging leader, or new to the industry yourself, your personal journey in insurance can inspire others. Share a video or write a social media post about your career path, why you love working in the industry or what makes insurance an incredible career choice. Highlight the industry’s impact and opportunities: Share the positive impact of the insurance industry and the meaningful work we do every day, while showcasing the limitless possibilities a career in insurance provides. For inspiration and ideas for crafting engaging content this February, view ICM’s social media calendar and social planning guide. Join the conversation: Search hashtags like #InsuranceCareersMonth, #ICM2025 and #ICMchampion to engage with your industry colleagues. Amplify their stories by sharing, commenting and liking posts. Engage your organization: Encourage your colleagues – no matter their level or tenure – to also share their career experiences and join in ICM’s social campaigns. Support the movement: Bring ICM into focus by mentioning it in your conversations or public speaking engagements. Highlight the strategic importance of attracting and retaining talent to secure the industry’s future. Host or attend events: From job fairs to networking events, February is the perfect time for you and your organization to connect with emerging talent and showcase all the industry has to offer. At Jacobson, we’re proud to celebrate this milestone with ICM and remain steadfast in our commitment to advancing the insurance industry’s talent priorities. As we look to the next decade, we are inspired by the industry’s ongoing collaboration. This 10th anniversary is more than a celebration; it’s a testament to our shared dedication to the future of insurance talent. Personally, as one of the industry professionals around the table at the American Property Casualty Insurance Association’s offices when the vision for ICM took shape over a decade ago, I’m still in awe of all that we’ve accomplished and deeply thankful for all who helped shaped the movement into what it is today. Here’s to another ten years of collaboration, inspiration and progress. Together, we can ensure a bright future for insurance talent.

January 2025: Labor Market PULSE

The industry remains stable moving into the new year, adding 52,700 jobs throughout 2024 and continuing its steady post-pandemic growth. Despite slight spikes in December and August, the annual average unemployment rate for insurance carriers and related activities in 2024 was 2.1%, similar to 2023’s average of 2%. While insurance unemployment reached 3.2% in December 2024, this is consistent with both December 2022 (which saw an unemployment rate of 3.5%) and December 2023 (which hit 3.4%), both of which quickly dropped back down. Demand for talent persists and next month marks the 10th annual Insurance Careers Month, where the industry comes together to amplify why insurance is a career of choice. Learn more and start planning your organization’s involvement: https://insurancecareersmovement.org/february-insurance-careers-month/. Additionally, the Q1 2025 Insurance Labor Market Study, conducted by Jacobson and Aon plc, is now open for participation. Share your plans for the next 12 months and gain access to the results: https://jcbsn.gr/2025q1-laborstudy.  AT-A-GLANCE NUMBERS Unemployment for the insurance carriers and related activities sector increased to 3.2% in December. The insurance carriers and related activities sector gained 13,300 jobs in December. At more than 3 million jobs, industry employment increased by approximately 52,700 jobs compared to December 2023. The U.S. unemployment rate decreased to 4.1% in December and the overall economy added 256,000 jobs. INDUSTRY HIGHLIGHTS On a year-to-year basis, November* insurance industry employment saw job increases in all categories: agents/brokers (up 3.2%), reinsurance (up 2.6%), claims (up 2.6%), title (up 2.3%), TPAs (up 1.0%), property and casualty (up 0.5%) and life/health (up 0.4%). On a year-to-year basis, November* saw weekly wage increases in all categories: TPAs (up 9.9%), agents/brokers (up 7.4%), title (up 5.7%), reinsurance (up 4.7%), property and casualty (up 4.2%), claims (up 3.9%) and life/health (up 1.4%).  BLS Reported Adjustments: Adjusted employment numbers for November show the industry saw an increase of 5,200 jobs, compared to the previously reported increase of 5,100 jobs. The BLS continues to revise numbers to be most accurate, which may contribute to inconsistencies, depending on when reports were pulled. *The BLS Job Openings and Labor Turnover Survey report and reports on wages and employment for the industry category are only available for two months prior. The source for the data represented in PULSE is the U.S. Bureau of Labor Statistics. Insurance data is derived from the insurance carriers and related activities sector.

Jacobson Employee Spotlight – Q4 2024

We are thrilled to share that The Jacobson Group has been named to Best Companies Group's inaugural 2025 America’s Best Workplaces list! This honor is a testament to our incredible team members, whose talent and dedication make Jacobson a truly exceptional place to work. In this employee spotlight, we’re celebrating three outstanding individuals who exemplify the values and culture that have earned us this recognition. Learn more about their contributions and the impact they make every day! Abbe Sodikoff Account Manager, 20 years at Jacobson Hometown: Northern suburbs of Chicago Alma Mater: University of Wisconsin - Madison Describe Your Role: I partner with health plans to provide specialized and experienced interim experts to address significant business challenges. Last Book You Read: I listened to the "Demon Copperhead" audiobook - tragic, heartbreaking and hopeful at the same time. One Professional Skill You Are Actively Developing: Ongoing analytics You Are Happiest When You Are: At the beach with family, especially when the grandkids are playing in the waves Advice for Newcomers to the Industry: Learn, investigate and ask about everything. What Inspires You to Excel in Your Role? I am always inspired to challenge myself to try creative sales tactics, accomplish new heights, and meet and exceed my goals. Share a Piece of Advice for Newcomers to the Industry: Nothing great comes easy. Consistency and discipline pay off. Something You Recently Learned: I’m on day 4 of feeding a sourdough starter; stay tuned. Marcia Bray Recruiter, 1 years 6 months at Jacobson Hometown: Detroit Alma Mater: Baker College Describe Your Role: As a Recruiting Leader, I lead a team of dedicated temporary staffing recruiters, focusing on delivering high-quality candidates to diverse clients. I cultivate strong relationships with Client Advisors and Account Managers to effectively address open requisitions. Additionally, I collaborate closely with our President to create recruitment strategies that align with the company’s overall objectives, ensuring efficient and effective hiring practices. Random Fact: I love doing DIY projects in my home and rehabbing furniture. Favorite Food: I grew up on the border; of course, my favorite food is Mexican food! Last Book You Read/Show You Binged: I'm currently reading "The Butcher Game" and I just finished Liane Moriarty's newest book, "Here One Moment." I can binge watch a show like no one's business! I recently finished "Queen Sugar" and "The Lincoln Lawyer." I'm also super excited for the "Love is Blind" Season 7 reunion! If You Won the Lottery, What is the First Thing You Would Do? Purchase my dream home! You Are Happiest When You Are: Near the ocean! What Inspires You to Excel in Your Role? Seeing the success of those around me Sal Monteleone Recruiter, 6 months at Jacobson Hometown: I was born in Long Island, New York, but I grew up in Fort Lauderdale, Florida. Alma Mater: Broward College Describe Your Role: I’m a recruiter. I find, engage and screen candidates for permanent openings in professional recruiting. Then, I coordinate next steps and handoffs to our client development managers. Last Book You Read: "Waking Up" by Sam Harris One Professional Skill You Are Actively Learning: Leadership strategy Favorite Restaurant: Currently, it's Escargot Bistro, a French restaurant in Fort Lauderdale. Advice For Newcomers to the Industry: If your reason for recruiting is pure, you’ll never fail. Random Fact: I studied classical and jazz piano in college, and I’ve been composing and producing music in a studio setting for more than 20 years. If You Won the Lottery, What is the First Thing You Would Do?: Donate half of it to homeless charities and local education. Something You Recently Learned: If you hold a lungful of air, you can survive in the total vacuum of space for about thirty seconds. In Your Time at Jacobson, What has Been Your Favorite Project?  Recruitment lifecycle redesign for professional recruiting Who or What Inspires You to Excel in Your Role? My greatest driver for excelling is helping people. I love recruiting because it has enabled me to help people find meaningful career moves and that makes me feel like I’m making a positive impact in peoples' lives. View previous editions of our Employee Spotlight. For monthly Employee Spotlights, follow our Facebook page. 

Part 1 – Creating a Stand-Out LinkedIn Presence: Tips from a Recruiter

Throughout the past decade, LinkedIn has become much more than just a social networking site. It’s a powerful career tool for showcasing your professional accomplishments and building your brand. Whether or not you’re actively looking for a job, it’s likely recruiters—as well as potential clients and connections—are checking out your profile to better understand who you are as a professional. In addition, LinkedIn can serve as a valuable professional development tool, opening you up to thought leadership content, new ideas, potential mentors and more. No matter how you use LinkedIn, it’s important to have a strong profile that highlights your accomplishments and areas of expertise. Here are a few ways to make sure you’re putting your best foot forward and reaping all of the platform’s benefits. Create or refresh your LinkedIn profile. In today’s connected, social media-driven environment, not having an online presence could be a red flag, especially for recruiters. If you do nothing else, create a profile with your photo, current and past positions, and education. If possible, use a professional-looking photo of just you (no selfies, pets or half cropped-out friends and family). Aim to connect to at least 100 individuals; this shouldn’t be too difficult as LinkedIn suggests potential connections based on your alma mater and employment history. When you hit "Connect," you'll see an "Add a note" option – use it! A quick message personalizes the ask, helps the other person remember how they know you and explains why you want to connect. Even if you already have a profile that meets these criteria, take some time to make sure your information is still relevant and current. In today’s highly virtual and AI-driven environment, having the right keywords, connections and content is essential. Build out the basics. Once you’ve created a profile, provide additional information on your background, previous positions and successes. Unlike a standard resume, you have the freedom to share a bit of your personality on LinkedIn. Talk about your roles and accomplishments in the first person. Make sure to also include professional designations and any continuing education programs you’ve completed or are currently undertaking. If you’re a remote worker and located in a city different than your employer, share that as well. Be clear and strategic. As you advance in your career, there’s no doubt you could include a laundry list of past responsibilities. However, think about your profile from a strategic standpoint; where do you want to be in the next five or 10 years? What information is relevant in helping you get there? Keep your position descriptions succinct, making sure you consider what aligns to your future goals and leaving out anything that will be a distraction. If you are looking for a new job, think like a recruiter and use common, searchable terms. Additionally, make sure your title and summary are clear and provide concise information about what you do and where you want to be. Create an eye-catching summary. The first thing someone will see when viewing your profile is your summary. This should be professional, but also show off your personality. This is a great place to highlight special skills and accomplishments that may not fit elsewhere on your profile, or to share long-term future aspirations. LinkedIn's AI writing assistant can provide a helpful starting point, but make sure to personalize the summary to truly capture your unique voice and experience. Highlight accomplishments and projects. When highlighting your experiences, don’t simply copy and paste a job description. Instead, opt for around five bullet points that share your accomplishments and demonstrate your leadership capabilities. Make sure to include any systems you helped implement or other relevant special projects that may be outside of your day-to-day responsibilities. Think of these descriptions as easy-to-read highlight reels and include numbers and stats to quantify impact. Show your work. LinkedIn enables users to upload files, post photos and share links. By providing tangible multimedia content, you’re giving your network and potential employers a better understanding of your past projects and achievements. Use this feature to your advantage and share examples of work you’re most proud of, when possible. Review your account settings By clicking on “Me” in the top LinkedIn navigation, you’ll have the option to view your account settings and privacy. First, set a custom URL that includes your name and is easy to share. Next, take a moment to review your settings and ensure you’re comfortable with the amount of information provided to other professionals. You’ll be able to adjust what information is public, who can see your updates and contacts, how you appear when viewing others’ profiles and more. LinkedIn is an important tool, whether you’re embarking on a job hunt or looking to build your professional network. By being thoughtful about your profile, you’ll ensure you are adequately demonstrating who you are and where you’re aiming to be as a professional. Don't forget to read Part 2 of this two-part series where we dive into engaging with your connections, enhancing your job search and further building your LinkedIn brand.