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Latest Insurance Insights

Move Over Customer Service: The Customer Experience is Here to Stay

White Paper: A Jacobson Perspective

Experts are reporting that customer experience is the single most important factor for an organization to achieve business success. But what exactly is customer experience. How can insurers develop successful customer experience programs?

Is Education the Key to Unlocking the Next Generation of Talent?

Published In Insurance Journal 

The insurance industry is face-to-face with a growing talent gap. Organizations must engage the next generation in order to bridge this gap. With an industry career rarely top of mind among today’s graduates, what can insurance organizations do?

Analytics: Changing the Name of the Insurance Game

A Jacobson Perspective 

Insurers are currently adding analytics positions at a rate more than five times faster than overall national employment growth.What role will analytics play in the insurance organization of the future? How does the growing analytics trend impact the industry’s talent market?

2016 Mid-Year U.S. Insurance Labor Outlook Study Results

Presented by Gregory P. Jacobson

The Jacobson Group and Ward Group reveal the results of the 2016 third quarter iteration of the Mid-Year U.S. Insurance Industry Labor Outlook Study in this complimentary webinar. The study gathers data from participating industry organizations across all sectors. The results of the study provide valuable information on insurance industry labor trends and future staffing expectations.

Changing Employee Demographics Push Insurers to Focus on Strategic Recruitment

Published In Insurance Journal 

Amid a rapidly retiring insurance industry workforce, it is imperative that carriers consider the ways in which they communicate with and recruit job applicants. How can your organization revamp their recruiting strategies?