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Latest Insurance Insights

Compensation and Industry Hiring Practices

Presented at the NAMIC Annual Convention

Gain insights into significant operational and labor trends within the property-casualty industry and an outlook for the industry over the next 12 months. Learn more about pay practices for mutual insurers and a summary of major compensation changes for both executive and non-executive employees from the most recent NAMIC/Ward compensation study.  

The Success Tract: Insights and Strategies for Effectively Managing Your Actuarial Career

Presented at the Chicago Actuarial Association September Meeting

Navigating your career journey, developing soft skills, and establishing your professional brand and network can be a challenge. What are the hot careers within the actuarial arena? What are the “most wanted” skills and attributes employers are looking for in today’s actuarial candidates? Explore the answers to these pressing questions and more.

Mission Possible: Engaging the Next Generation of Insurance Analytics Talent

Presented at the 2016 Life Office Management Association Contact Center Symposium

The insurance industry stands amid a growing talent storm. Gain unique insights into best practices and strategies for developing the next generation of insurance talent, including updated leadership development programs, revised mentorship opportunities and innovative recruitment and engagement tactics. 

Mission Possible: Bring New Talent to Your Door

Presented at the Managed Care Risk Association

Make no mistake. The insurance talent crisis is real! Companies face a dramatic shortage of talent to fill the pending skills gap, and many firms are unprepared to face a fiercely competitive recruiting environment. The call to action is real and immediate. To combat this skills gap and ensure the continued success of organizations within the insurance industry, companies must focus on engaging and recruiting young professionals.

Move Over Customer Service: The Customer Experience is Here to Stay

White Paper: A Jacobson Perspective

Experts are reporting that customer experience is the single most important factor for an organization to achieve business success. But what exactly is customer experience. How can insurers develop successful customer experience programs?