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The Human Element of AI Transformation

Discover ways to effectively navigate through AI transformation. Only 4% of companies say they’re creating real value from their AI investments. The key differentiator is how well organizations manage the human side of implementation. 

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Competing for Technology Talent

Technology talent continues to be in high demand as insurers work to enhance customer experience, increase operational efficiency, personalize their offerings and compete in a quickly evolving environment.

Read our blog post for ways to be strategic and intentional in overcoming this talent challenge and effectively appealing to candidates within the technology space.

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Q1 2019 Labor Market Study Results Infographic

The results of the first quarter iteration of The Jacobson Group and Aon's 2019 U.S. Insurance Labor Outlook Study are now available. A valuable industry tool, the study examines data on insurance labor and revenue trends. Explore the staffing projections and hiring plans for the insurance industry this year in this infographic.

Strong Industry Outlook Highlights the Need for Talent Solutions

The results from our latest Semi-Annual U.S. Insurance Labor Outlook Study are now available! Read on for highlights from the most recent study. The survey expectations for staffing remain positive. Although the rate of expected hiring decreased to 61 percent from 63 percent in July 2018, half of all carriers are planning to increase their staff by at least two percent in the coming year. Primary drivers for this staffing growth are the expansion of business into new markets and the anticipated increase in business volume. The post-recession recovery continues to influence staffing expectations as 43 percent of insurers reported they would be hiring to fill areas currently understaffed. Revenue growth expectations also remain high, with 79 percent of surveyed organizations expecting an increase in revenue growth in 2019, a slight decrease from 82 percent in July 2018. An increase in market share is the primary driver of the expected revenue increases. Despite a positive outlook, today’s insurers face an increasingly challenging labor market, as the demand for talent continues to surpass the current supply. Since its low in April 2011, the industry has added 108,300 new jobs, totaling 1,528,800 jobs in December 2018 – the highest since November 2003. If we add in the 278,000 insurance job openings, it is clear the labor market is in the midst of a drastic tightening. Moreover, the unemployment rate remains low. According to the Bureau of Labor Statistics, the January 2019 unemployment rate for the insurance industry was 1.9 percent, a much lower rate than the 4 percent reported for the general economy. The low unemployment rate speaks to the current talent crunch, increasing the difficulty insurers experience recruiting in the evolving talent marketplace. Companies are already reporting a challenging recruitment climate. The current labor market will become more and more challenging as the available talent pool continues to shrink due to impending mass retirements and lack of incumbent talent. Technology, executives and actuarial positions continue to top the list of most difficult-to-fill job functions. This correlates to the growing focus on technology and analytics within the industry and rise of the Future of Work. As a matter of fact, technology has had the greatest likelihood of increasing staff in 18 of the past 20 survey iterations. To combat the talent crisis and meet the growing industry needs, insurers are increasingly relying on temporary staffing solutions. Already, interim employment is up by 51,100 jobs since July 2018. During the next 12 months, 71 percent of companies surveyed expect to maintain their current number of temporary employees. Meanwhile, 18 percent anticipate an increase, which matches the highest level in the history of the study in July 2012. As the gig economy grows, insurers are tasked with overseeing a blended workforce of tenured and specialized contractors and permanent employees – adding a new layer of diversity among employee groups. Although the industry continues to enjoy growth, rising staffing demands and a shallowing hiring pool are accelerating the need for new talent solutions. For further insights into the industry’s 2019 labor outlook, download the full results of the study.  

8 Popular Insurance Talent Myths Debunked

Odds are you have probably heard colleagues talk in length about the insurance talent crisis. With the discussion of that crisis, many popular talent myths are surfacing. In order to recruit and retain top talent, those myths must be put to rest and discussions must be had about the importance of upgrading salaries, culture and more.

2019 Actuarial Trends

What changes will the actuarial industry see in 2019? As modernization and a talent gap continue to disrupt the industry, actuaries must prepare their teams to thrive despite these ongoing challenges. Our guide features the top six trends we expect to see this year.

8 Popular Insurance Talent Myths Debunked

Odds are you have probably heard us talk in length about the insurance talent crisis. You have likely also heard us discuss the importance of upgrading salaries, culture and more in order to recruit and retain top talent. Were you listening? And more importantly, have you pivoted your strategies as a result? Follow along as we debunk eight popular insurance talent myths. Then take action to gain an upper hand in securing the best talent. MYTH: Let’s wait until more candidates apply for our position. Stop waiting for purple unicorns to submit their resumes. Even if your organization may be the respectable industry leader everyone is dying to work for, you should not wait even a second to hire the right candidates when you find them. MYTH: We don’t need to make a quick hiring decision on a passive candidate. Why do you think it’s safe to wait? Remember how you came across that candidate. Think about how much you enjoyed talking to him or her during the interview. Is it realistic to think your competitors have not done the same? What are you waiting for? MYTH: Company culture trumps salary. Company culture is certainly important, but it doesn’t pay the bills. Culture is not going to make a dent when candidates need to pay tuition for their children, the mortgage for their three-bedroom condos or the lease on their sedans. Be ready to pay the right price for the right candidate. MYTH: We can pay a candidate a lower base salary because the cost-of-living is lower here. Who would want to take a step backwards? Lower cost of living is a perk, so why would they accept less than what they are making now? Relocating for a lower base salary is arguably the easiest way for a professional to negatively influence his or her earning potential. MYTH: Counteroffers are rarely successful. Research does show half of those who accept counteroffers from their current employers still leave within 24 months. But that is not going to help your hiring efforts. Counteroffers significantly disrupt your recruiting efforts, forcing you to start your search all over again. Don’t be offended when a candidate you want to hire receives a counteroffer. Hiring is competitive, so be prepared to reasonably negotiate. MYTH: We are open to relocation for the right candidate. Not many candidates today feel the same way you do. With advances in technology, people simply don’t have to relocate to find a great job anymore. They can work from home for the same opportunity, so why move? MYTH: We don’t need to hire job hoppers. Surely a resume filled with five to six two-year-long tenures does not look good on paper, but hear them out before jumping to conclusions. A person’s job-hopping history may mean the person has an impeccable combination of skills and experience. Or, the candidate may have left for personal reasons, like a loss in the family. MYTH: Millennials are disloyal and self-entitled. “Disloyal” and “self-entitled” inversely mean Millennials are self-confident, ready-made professionals. How is that a bad thing? Isn’t this what you ultimately look for in your search for talent? Don’t disparage Millennials as sour grapes.

The Rise of Telecommuting: Embracing the Virtual Workforce

Remote work is becoming common practice in a variety of industries. Though many insurers hesitate to join the revolution, employees consider work-at-home options a major benefit. To combat industry-wide issues like low employee engagement and morale, it is increasingly necessary to embrace the virtual workforce trend.

Defend Your Yards for the Big Game

The screen is up and running, burgers are sizzling on the grill and the beers are taking an ice bath. You even have chips and dip ready along with the number for a local pizzeria in case the food runs out. But is that all you need to prepare for your Super Bowl party? Is there anything you are missing? Mercedes-Benz Stadium will attract 71,000 football fans from all over the country for this year’s Super Bowl and that’s quite a number. But the truth is, nine out of 10 viewers are going to be watching from home, whether theirs or a friend’s or relative’s. Why yes, watching the biggest game of the year from the comfort of your own home may seem like the safest way to enjoy the show, but hosting a Super Bowl party comes with its fair share of risks. You can’t be completely party-ready until you have the right insurance in place to properly respond to accidents. Read on to learn why insurance should be on your list of party must-haves: 1. Interceptions Can Happen Off the FieldIt is easy to lose track of who’s at your party when your guests decide to bring along a few friends of their own. After the game is over, the celebratory mood may not last long when you discover your jewelry or other valuables are missing. Personal property coverage and renters insurance can help you replace those items up to your policy’s limits. Remember to also take a personal contents inventory before the party and immediately contact your insurer if you discover anything is missing. 2. Fire Up! But Not Your HouseSome people may think grilling isn’t very popular on Super Bowl Sunday because of the weather. But surprisingly, football championship night is the most popular grilling day of winter, as 62 percent of owners fire up grills for burgers and steaks. Everyone likes grilled goods, but not when it comes with a house bursting into flames. Before you start stacking up coals and lighter fluid for your party, make sure to check your home insurance’s dwelling coverage to seek help with repairs or reconstruction if fire erupts. 3. Refreshments Get Red Flagged?Super Bowl Sunday is the second-largest food consumption day of the year, following Thanksgiving. Football fans consume eight million pounds of guacamole while watching the game and spend more than $50 million on food during the four days prior to the Super Bowl. But what if the food has turned bad and causes illnesses? Even if it was the grocery store that may have sold expired or poisonous ingredients, you may be responsible for your guests’ medical fees if you host the party and serve food. Be sure to follow handling instructions to avoid a claim. Also revisit your standard home insurance policy and see if it includes medical payments coverage. 4. Guests are Injured. Is this 4th Down for You?Parties can get wild. We get that. Fans can get rowdy and touchdowns are definitely something to celebrate. But mix that level of excitement with alcohol and you have a recipe for accidental injuries. Who is responsible? While you may not be held accountable for every spill or tumble, in some cases, you are likely to be asked to pay for injured guests’ hospital fees and more. Check to be sure your homeowners or renters policies are up-to-date. Your standard home insurance policy should include medical payments and/or liability coverage, which can protect you in case of party-goer injury. 5. Block Partygoers from Driving Up the FieldAlcohol is often a huge component of Super Bowl festivities. In fact, ever year Americans consume 51.7 million cases of beer on Super Bowl Sunday. You need to make sure your guests do not drive after the party if they consumed too much alcohol. It might be a good idea to enlist designated drivers, so everyone gets home safe and sound. But it is also crucial to check your current insurance policies. Many states have enacted laws or have case laws that hold hosts who serve liquor liable for any injuries or deaths resulting from crashes. Liability insurance with your homeowners policy may be able to help you pay for the damages or injuries depending on the case. 6. Is Your Home Safety on the Line When You’re Away?While many people host their own parties or visit their friends’ houses for Super Bowl Sunday, some homeowners see the game as an opportunity to make extra cash. Through companies like Airbnb or HomeAway, some decide to rent out their homes for the weekend and let guests enjoy the Super Bowl for a fee. But what if the guests cause damages to your property or get involved in accidents? Check with your insurer to see if your renters policies cover medical and liability coverage while you are away from your property.

Reengaging Gen X: The Forgotten Talent

Retaining and developing Gen X professionals are vital steps to ensuring the industry's success, so insurers must offer competitive compensation programs and development opportunities geared toward Gen X employees. By doing so, organizations can sustain their executive talent pipelines to position themselves for a bright future.

Reengaging Gen X: The Forgotten Talent

For the past several years, insurance industry thought leaders have publicly promoted and emphasized the importance of attracting Millennials and Gen Zers to the insurance industry. Citing the looming talent crisis and young professionals’ lack of interest in insurance careers, the industry collaborated across organizations and gave birth to numerous publicity campaigns. But has our laser focus made us lose sight of the importance of other professionals in the workplace? Specifically, what about Generation X? Although Millennials and Gen Zers are cannot-miss talent groups for any insurer, the “forgotten generation” is poised to be the face of the industry. They are quickly assuming key leadership and executive positions and playing a critical role in the industry’s future. It is essential for insurers to retain their knowledgeable Gen X employees by understanding what motivates this group and committing to meeting their expectations. Organizations can also cultivate their leadership pipelines with Gen Xers by providing them development opportunities and integrating them into enterprise succession plans. To stay competitive in the marketplace, carriers need success-ready Gen X professionals, who can leverage their experience and expertise to successfully lead and drive impact. In our latest edition of Compass, senior vice president Abbe Sodikoff shares her unique insights into best practices and strategies for retaining and engaging Gen X employees. For an insider’s look at retention and engagement best practices, along with an update on the insurance industry's talent market, download Compass.

Compass 12.1: Gen X: The Forgotten Talent

This issue's feature article explores the importance of retaining and developing Gen X professionals for future success. We suggest insurers offer competitive compensation programs and provide extensive development opportunities specifically geared toward Gen X employees. By doing so, organizations can sustain their executive talent pipelines and position themselves for a bright future.

Report: Insurance Industry Faces ‘Talent Crisis’

Published on GLT There are two reasons for the highly competitive recruiting climate in today's insurance industry: low unemployment and an increasing number of retirements. To avoid losing quality candidates to competitors, companies should be ready to hire quickly and pay more.

Q1 2019 U.S. Insurance Labor Market Study Results

The Jacobson Group and Ward Group conducted a study to investigate hiring trends within the insurance industry. The following presents the findings of an Insurance Labor Market survey conducted in the first quarter of 2019...