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Jacobson Discusses Employee of the Future at the Life Office Management Association Customer Experience Conference

March 01, 2018

CHICAGO – The insurance industry is in a state of flux. Technology continues to change the way the business world functions, impacting day-to-day operations. To ensure success in this rapidly evolving workplace, the industry needs to invest in the employee of the future. Kylee Lacson, assistant vice president and practice lead of The Jacobson Group, will moderate a discussion on this topic at the Life Office Management Association Customer Experience Conference in Orlando.

“The industry faces a new reality of a blended and innovative workforce,” said Lacson. “The next generation of employees will be increasingly flexible and tech-savvy. We need to rethink our recruitment and development strategies to engage these employees of the future.”

The session titled “Recruiting and Engaging the Employee of the Future” is scheduled for 11:00 a.m. on March 15, 2018. The panel will include Leah L. Mahoney, director of new business and customer service for individual life and annuities operations at Minnesota Life/Securian Life, and Angela Trefethen, vice president of customer experience for OneAmerica.

As assistant vice president and practice lead for Jacobson's life team, Lacson leads the sales team responsible for assisting life and disability clients. The team provides these organizations access to the temporary staffing and subject matter experts solutions needed to effectively manage workload fluctuations, special projects and other short-term needs. Active in the insurance industry, Lacson is a Fellow of the Life Management Institute and attained her Associateship of the Secure Retirement Institute as an inaugural member. She also participates in several organizations such as the Association of Home Office Underwriters and the Society of Actuaries.

About The Jacobson Group:

The Jacobson Group is the leading provider of talent to the insurance industry. For nearly 50 years, Jacobson has been connecting organizations with insurance professionals at all levels across all industry verticals. We provide an array of services including executive search, professional recruiting, temporary staffing and subject matter experts. Regardless of the need or situation, Jacobson is the insurance talent solution. Further information is available at


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