Project Solutions > Case Studies


Customer Service A Southwestern health plan was experiencing difficulty handling their call volume, resulting in long hold times and high abandon rates. Jacobson quickly provided a team of customer service representatives to address the client's call volume.
Product Configuration When our client moved from a Claimfacts system to Trizetto's Facets system, the high-complexity and high-volume plans caused a significant delay. With several thousand unique products to configure, Jacobson quickly provided an experienced consultant able to produce immediate results.
Provider Maintenance Update This mission-critical project was driven by this plan's own clients. Dental CSRs were needed to verify coverage information and document provider data. We customized a virtual solution, and our staff was at full production the first day on assignment.
Provider Network Manager This client was responding to a proposal request for a new government-sponsored managed care plan. Challenged with meeting the required member and provider accessibility standards, Jacobson provided a professional with a background in managed care and provider network development, resulting in a successful completion of the project.
Customer Service This Blue Cross Blue Shield client was experiencing a high volume of inbound calls from both members and providers. In order to preserve the client's reputation for excellent customer service, Jacobson responded within four days with a team of 19 customer service representatives and a seasoned project manager.




Claims Processor
Health Plan

Escalation Specialist
Health Care Service Provider

Member Enrollment Specialist
Health Plan

Provider Maintenance
Health Plan

Facets Claims Examiner (2)
Health Plan Company