Project Solutions > Case Studies


Customer Service Representatives Our client required consultants with health insurance knowledge, call center backgrounds and experience working with the federal Health Insurance Marketplace to assist during open enrollment.
Licensed Sales Representatives This health plan was seeking staff with commercial sales expertise to conduct a targeted outbound telemarketing campaign during open enrollment.
Customer Service A Southwestern health plan was experiencing difficulty handling their call volume, resulting in long hold times and high abandon rates. Jacobson quickly provided a team of customer service representatives to address the client's call volume.
Product Configuration When our client moved from a Claimfacts system to Trizetto's Facets system, the high-complexity and high-volume plans caused a significant delay. With several thousand unique products to configure, Jacobson quickly provided an experienced consultant able to produce immediate results.
Provider Maintenance Update This mission-critical project was driven by this plan's own clients. Dental CSRs were needed to verify coverage information and document provider data. We customized a virtual solution, and our staff was at full production the first day on assignment.




Claims Processor
Health Plan

Escalation Specialist
Health Care Service Provider

Member Enrollment Specialist
Health Plan

Provider Maintenance
Health Plan

Facets Claims Examiner (2)
Health Plan Company